How Hubstaff Tasks helped OS Solutions save time and improve workflows

Among other services — like web development and graphic design — OS Solutions helps outsource talent from other industries to help meet their clients’ needs. “Unlike third-party contractors or consultants, outsourcing celebrates long-term partnerships. Outsourcing provides the upside of in-house service without any of the downsides,” explains the OS Solutions web page.

OS solutions was created to provide a cost-effective outsourcing service to our clients without compromising security, quality, or accuracy. We work with you to build a custom team who will take care of your business’s specific needs.

With such a long list of clients, OS Solutions has significant ground to cover. That’s why their team is mostly remote. The benefit of having employees all over the world, as opposed to in a traditional office setting, is that they can get more done with less overhead.

What makes OS Solutions unique from other outsourcing agencies is simple: They’re looking to build real relationships with their clients. They organize small groups of their team members, like a SWAT team, and send them out to work with numerous, varying clients all at one time.

When asking Kras what OS Solution’s number one problem was, he had only one word for us — inefficiency. A significant disadvantage that remote teams face is not maintaining adequate communication.

Up to this point, OS Solutions was leaving it to their project managers to inform and delegate jobs to each team member. With a team of over 150 people, it was far too easy for things to get lost in chaotic conversations.

Kras knew there had to be a better way to manage a remote team. They needed to find a way to easily delegate individual tasks to everyone on their team without losing efficiency or causing further miscommunications.

Utilizing sprints, checklists, and Kanban boards, OS Solutions started prioritizing jobs, organizing detail-heavy tasks, and moving jobs through a workflow that worked for them.

Because Hubstaff Tasks adopts the best parts of the Agile project management methodology, Kras began to build out a proper workflow for each job that came their way. Doing this allowed them to hand off work to project managers who could accurately inform their team about what they needed to get done, without any confusion.

He’s not wrong. In Hubstaff Tasks, all you have to do to add someone to lead a task is to add them as an assignee. That’s it. The person you assign will get both a notification within Tasks and an email to let them know there’s a new job in their sprint. From there, they can organize all their jobs based on priority.

By using project boards in Hubstaff Tasks, you're able to break out each step in the process visually. Everyone on your team will always know a project's status and what needs to happen next. This gave Kras and his team the ability to format their workflow around their various needs.

Being able to move quickly and assign teams to different tasks gave OS Solutions better ways of communicating their goals for individual team members and projects. Not only that, it helped to clear up any possible misunderstandings when it came to handoffs.

Since all their conversations were now in one place, it saved the team a lot of time that would have usually been spent talking in circles online.

Since migrating to Hubstaff Tasks, OS Solutions has opened their third location in Pune, India to further the software development arm of the company. They’re looking to grow this part of the business by continuing to efficiently provide quality software for their clients.

Kras and the OS Solutions team feel very strongly that leaving their from-the-hip project management style for Hubstaff Tasks was the right move.

When asked who Kras would recommend Hubstaff Tasks for, he said, “Companies and team managers with either lots of tasks or big teams. Bringing all the handoffs and conversations into one place saves a lot of time when you look at it.”